Refunds & Cancellation

1. Nature of product

Crackjob sells digital access (subscription time on your account) and a downloadable Windows application. There is no physical shipping.

Once access is activated, value is delivered immediately — refunds are limited as below, in line with the Consumer Protection (E-Commerce) Rules, 2020 for digital content.

2. When you can request a refund

• Duplicate charge or payment failed but amount debited — contact us within 7 days with Razorpay payment ID.
• Technical fault on our side that prevented any meaningful use within 48 hours of purchase — we may offer a full refund or extension after verification.
• Wrong plan purchased once — contact within 24 hours before substantial usage; we may switch plans or refund at our discretion.

3. When refunds are not available

• Change of mind after you have used paid solves, transcription, or AI features beyond the free explore tier.
• Partial use of a subscription period (for example 10 days used on a 30-day plan).
• Account termination for terms violation or abuse.
• Issues caused by your device, network, interview platform policy, or third-party software outside our control.

4. Cancellations

Paid plans are not auto-renewing subscriptions unless we explicitly enable auto-debit in the future. Today you buy a fixed duration (1 month, 3 months, or yearly); access ends on the shown end date unless you purchase again.

There is nothing to “cancel” mid-term for a refund except under the cases above. You may simply stop using the app.

5. How to request a refund

Email help@crackjob.co from your registered account email with:

• Full name and registered email
• Razorpay payment ID / order ID and date
• Reason for request and screenshots if technical

6. Refund processing

Approved refunds are initiated to the original payment method via Razorpay. Banks and UPI networks typically credit within 5–7 business days; some methods may take longer.

GST invoices, if issued, will be adjusted per applicable law.

7. Chargebacks

Please contact us before raising a chargeback. Unfounded chargebacks may lead to account closure.