Privacy Policy

1. Data controller

Crackjob (https://crackjob.co) is the data fiduciary for personal data processed through our website and desktop app.

Privacy questions: privacy@crackjob.co. General support: help@crackjob.co.

2. What we collect

• Account data: name, email, authentication identifiers (for example Google sign-in subject to your provider), and profile settings.
• Billing data: plan, payment status, Razorpay order/receipt references — card/UPI details are handled by Razorpay, not stored on our servers.
• Usage data: session timestamps, feature usage, token/credit consumption, and error logs needed to run the product.
• Content you provide: résumé uploads, instructions, screenshots you submit for analysis, and chat prompts — processed to generate answers.
• Technical data: device/OS version, app version, IP address, and coarse location derived from IP for fraud prevention and compliance.

3. Why we use data

• Provide, secure, and improve the interview assistant and website.
• Process payments, invoices, and GST-compliant records.
• Send service emails (verification, receipts, security alerts). Marketing emails only with consent where required.
• Detect abuse, debug failures, and comply with law.

4. AI & third-party processors

We use subprocessors such as cloud hosting, authentication, payment (Razorpay), email, analytics, and AI model providers to deliver answers and transcription. They process data only under contract and for our instructions.

Do not submit passwords, Aadhaar, PAN, or other sensitive identifiers in prompts or uploads unless strictly necessary — we do not ask for them.

5. Cookies & similar tech

Our website uses cookies and local storage for login sessions, preferences, and analytics. You can control cookies through your browser; disabling them may break sign-in.

6. Retention

We keep account and billing records as long as your account is active and for periods required by Indian tax and commercial law (typically up to eight years for financial records).

Interview content may be deleted or anonymized sooner based on product settings; you can request deletion subject to legal holds.

7. Your rights (India)

• Request access, correction, or erasure of personal data we control, subject to legal exceptions.
• Withdraw consent where processing is consent-based (for example optional marketing).
• Nominate a contact person where permitted under the DPDP Act.
• Lodge a complaint with our Grievance Officer at help@crackjob.co before escalating to the Data Protection Board of India when the framework applies.

8. Security

We use encryption in transit (HTTPS), access controls, and vendor security reviews. No method is 100% secure — report suspected breaches to privacy@crackjob.co immediately.

9. Children

The service is not directed at users under 18. If you believe a minor has provided data, contact us and we will delete it.

10. International transfers

Some subprocessors may process data outside India. We use contractual safeguards consistent with applicable Indian requirements.

11. Updates

We will post changes on this page with an updated date. Significant changes will be highlighted on the website or by email where appropriate.